1. How long will my parcel take to arrive?
If you live in the UK there are several options available to you for delivery. You can select any of the following upon checkout:
- Standard Delivery (up to 5 working days) - FREE!
- 'Get It Sooner' (2-3 working days) - £2.50
- Next Working Day (order before 1pm) - £5.25
2. What about Saturday deliveries, i need my parcel for this weekend?
If you have any specific requirements that are not available with our advertised postage options, please get in touch with us here. We are here to help you find a solution, and fulfil any individual requirements you may have.
3. I live outside the UK, what are my options?
We are proud to deliver to most countries around the world. Upon checkout when entering your address the delivery charge will automatically be calculated for you based on parcel weight. You will also receive an estimated time of arrival. However if you have specific requirements or want a parcel sooner please get in touch with us here.
4. Do you offer a click and collect service to pick up in store?
Yes. We offer a very fast one hour click and collect service. If you would like to avoid all shipping charges and you live close to our high street store you can take advantage of this great service. To order with click and collect you will need to call us on 01642 90 90 20 before placing your order where we will provide you with further instruction. Then you can simply choose your gift online, and we will have it ready for you to collect after just one hour from when you placed your order. For store location please click here.
5. I missed my delivery what shall i do?
Our courier will attempt to re-deliver your parcel twice more on the following two consecutive working days. The courier will also leave a calling card with this information. If you miss all attempted deliveries the parcel will be kept at the depot for up to 15 days before being returned back to us. We are unable to send a second parcel until we are in receipt of the original. Once we receive the original parcel back to our distribution centre, we can re-send this out to you, however we reserve the right to apply a charge for re-delivery.
6. I am buying a gift for someone special. Can you send directly to them and not include any invoice or price details?
Yes, as a general rule we do not include any details of price within our packaging unless specifically asked to. Every customer receives all order confirmation via email.
For international orders to the US we are legally required to include all invoicing and pricing information.
7. Can i include a gift card and personal message in my parcel?
Yes, upon checkout there is the option to add a gift card to your order and for you to add the recipients name(s), and the senders name(s), and also a personal message. We then hand write our very own beautiful gift card for you and include within the gift packaging.
In the unlikely event you experience an issue with your purchase, firstly please get in touch with us by the many ways available to you here. We pride ourselves on excellent customer service and will do all we can to assist you. Whatever the problem we are here to fix it.
8. How do you personalise my item?
We offer a professional embroidery service for our garments using high end machines. You simply select your item from the many products available in store and personalise it unique to you by choosing your font and thread colour. Just then enter the name you wish to be embroidered and we do the rest.
9. There is a problem with my purchase and i am unhappy, what can i do?
In the unlikely event you experience an issue with your purchase from us, firstly please get in touch with us at your earliest opportunity. We are available 27/7 to respond to any queries or problems you may have and will do everything possible to resolve your issue.
If there is a fault or any damage with your purchase we will organise the collection of the faulty/damaged parcel and send a replacement, or issue a refund, whichever is your preference. You have up to 30 days to return a faulty/damaged parcel from the day you receive it.
For instances where you have had a change of heart when your parcel arrives you have 14 days from the day you receive your parcel to return for a refund. The item must be unused and in the condition it was received. This applies to all products that are not personalised. Unfortunately personalised items can not be refunded or exchanged.
In all cases we are here to help, not hinder, so please get in touch with us. If you would like more information on our returns policy please click here.
10. So how do i get in touch with you?
Our customer service here at Zibizi is second to none, and we have many lines of communication available to you to get in touch with us. We have live chat, you can call us directly, email us, or message us on Facebook. If you are close to our store you can call in and speak to one of our helpful staff face to face. It would be great to meet you, but whichever way you choose you can be sure your query will be dealt with promptly. Please click here for more information on ways to get in touch.